Elements and Performance Criteria
- Initiate communication.
- Communicate in a language other than English to support routine workplace activities.
- Use appropriate simple and commonly used courtesy expressions, including those for greeting, farewelling, apologising and thanking.
- Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.
- Understand and use routinely required key words, short phrases and gestures.
- Identify and use appropriate resources and seek assistance from those with suitable language skills.
- Use visual techniques to enhance or replace oral communication.